Refund Policy

Effective Date: 1 October 2026
Last Updated: 30 September 2026

AuraCam Pro is sold by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle processes refunds.

14-day refund

If AuraCam Pro isn't right for you, you can ask for a full refund within 14 days of:

• your first purchase, or
• any renewal payment (monthly or yearly).

No reason is needed. The refund goes back to the payment method you used. Your bank may take 5–10 business days to show it.

How to ask

• Visit paddle.net and look up your order with the email you used at checkout, or reply to your Paddle receipt email; or
• Email us at support@auracam.co with the email address you used at checkout, and we will arrange it with Paddle.

After a refund

Pro ends when the refund is issued, and the subscription is cancelled. Your AuraCam account stays, on the free plan.

After 14 days

Payments older than 14 days are generally not refundable. You can cancel at any time to stop future renewals, and Pro stays active until the end of the period you have paid for. If something went wrong, such as a double charge or Pro not working, contact us at any time and we will make it right.

Your legal rights

This policy doesn't limit any rights you have under consumer law where you live, including the EU and UK right to cancel.

Contact

• Seller: Jean Leon HIRWA MUNYANEZA (trading as AuraCam), Kabuhunde I, Kagugu, Kinyinya, Gasabo, Kigali, Rwanda
• Email: support@auracam.co